Meet GIA, our new Guided Information Assistant.
We know your schedule doesn't always align with standard business hours, and when you have a quick question about your money, you want an answer right away. So meet GIA, our new Guided Information Assistant.
She’s smarter, faster, and ready to handle more than Alex ever could. While Alex answered questions, GIA guides.
And she does it better.
There’s no need to memorize specific commands; just talk to GIA like you’re talking to a friend!
- Instant Account Updates: Get fast details on your checking, savings, and loan balances.
- Easy Money Moves: Learn exactly how to transfer money between your accounts seamlessly.
- Locate a Branch or ATM: Find the closest fee-free ATM or Garden Savings branch in seconds.
- Membership Basics: Discover how to join the credit union or open a new account.
- Contact Information: Get quick phone numbers, routing numbers, and department details.
When is GIA available?
GIA is available 24 hours a day, 7 days a week, and 365 days a year. You can get full automated support even on weekends, late at night, or during federal holidays when our physical branches are closed.
Can GIA refer me to a live member service representative?
You can ask GIA to speak with an "operator" or "person" at Garden Savings, and GIA will transfer you to a live representative during business hours.