What To Do When Your Card is Lost or Stolen
Step 1: Freeze it instantly. If you have the SecurLOCK™ Equip app, open it right now and toggle your card status to "Off." This blocks any new purchases immediately while you look for it.
Step 2: Found it? Turn it back on. If your card was just hiding in your car or at the bottom of your bag, simply toggle it back to "On" in the app and you're good to go.
Step 3: Gone for good? Call us immediately. If your card was definitely stolen or is permanently lost, report it right away using the emergency numbers below so we can completely shut it down and issue you a brand-new card.
Important Numbers
{beginNavtabs}
Debit/ATM Cards
Activate Debit Card or ATM Card
You can activate your Debit Card or reset your pin for your current Debit Card by contacting 1-833-992-1395.
Report Lost or Stolen Debit Cards
Report lost or stolen cards immediately by calling 888-554-9328. This number is also located on the back of your card.
Credit Cards
Report Lost or Stolen Credit Cards
You should report this immediately at 833-541-0777, a line that is covered 24 hours a day, 7 days a week. This number is also located on the back of your card.
{endNavtabs}
FAQs
{beginAccordions}
How do I report a lost or stolen Garden Savings Federal Credit Union debit or credit card?
To report a lost or stolen debit card, call 888-554-9328. This number is also located on the back of your Garden Savings FCU debit cards. For 24/7 emergency support after hours, call 833-541-0777for credit cards. You can also temporarily freeze your card instantly using the SecurLOCK™ Equip mobile app.
What should I do if I see fraudulent charges on my account?
If you notice unauthorized transactions or fraud on your account, freeze your card immediately using your mobile app to prevent further charges, and call us at 888-554-9328.
Can I get a replacement debit card on the spot at a branch?
If you need a replacement card, get in touch with us. Sometimes, you may walk into a local Garden Savings branch during regular business hours to get an instant-issue replacement debit card printed on the spot, so you don't have to wait for a new one to arrive in the mail. (Note: Check with your branch first to ensure instant-issue is available for your specific card type).
{endAccordions}