Skip to content

Document Research Specialist

Job Functions:

  1. Scan, index, archive and retrieve documents from our archiving system.
  1. Purge all members’ files on a monthly basis and send them to storage.
  2. Provide documents requested for Subpoenas.
  1. Review, process, release, upload, and mail car titles.
  1. Process loan disclosures and release car title on paid off loans monthly.
  1. Send monthly letters to members with missing car titles.
  2. Validate all new consumer and real estate loans for quality control.
  3. Validate all new membership applications for quality control.
  4. Research documents requested by credit union members and staff.
  1. Upload documents from various folders to our imaging system.
  2. Responsible for maintaining various logs.

 

Skills/Requirements:

  • Minimum of 1 year experience
  • General office experience
  • Proficient in basic computer skills including Excel
  • Ability to multi-task in a fast paced environment
  • Strong work ethic
  • Good telephone and communication skills
  • Well organized and thorough attention to details
  • Desire to be helpful, cooperative and dependable
  • Ability to work effectively as a team member

Interested parties should send a cover letter and resume to Gail MacNaughton at gmacnaughton@gardensavingsfcu.com

 


 

Member Services Specialist – Call Center

Job Functions: 

  • Serve membership by providing service and information on all products and services offered by the Credit Union
  • Research and resolve member account questions, issues, and complaints
  • Assist members with online banking and bill pay inquiries
  • Assist members with ATM/Debit Card and Credit Card issues
  • Responsible for recognizing and reporting suspicious activity to the AVP of Compliance

 

Skills/Requirements:

  • Proficient in basic computer skills
  • Excellent phone & communication skills
  • Ability to multi-task in a fast paced environment
  • Well organized & thorough attention to detail
  • Desire to be helpful, cooperative & dependable
  • Strong work ethic
  • Ability to work effectively as a team member
  • Bi-Lingual (Spanish/Portuguese) a plus


Interested parties should send a cover letter and resume to Gail MacNaughton at gmacnaughton@gardensavingsfcu.com