Updated As Of: 5/11/2021
MEMBER SERVICES SPECIALIST – CALL CENTER
Hours: Mon-Fri/8:30-5:00 - Rotation Schedule
Location: 129 Littleton Road in Parsippany
Years of Experience: 1-2 Years
POSITION OVERVIEW:
The primary purpose of this position is to assist Garden Savings Federal Credit Union to live out its Vision, “To enable our members to achieve their financial dreams and provide opportunities for our employees to succeed,” by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
JOB FUNCTIONS:
- Specialize in all products and services offered by the Credit Union.
- Assist members with inquiries in any and all areas of the Credit Union.
- Assist members with problems or questions related to online banking, bill pay, debit card, credit card and account disputes.
- Ensure telephone calls, voice mails and emails are answered promptly.
- Possess adequate product knowledge, as measured by the annual product knowledge certification assessment.
- Respond to member requests pertaining to duplicate tax forms.
- Assist in other areas as requested by management.
REQUIREMENTS:
- General banking or teller background
- Proficient in basic computer skills including Excel
- Ability to multi-task in a fast paced environment
- Strong work ethic
- Excellent telephone and communication skills
- Well organized and thorough attention to details
- Desire to be helpful, cooperative and dependable
- Ability to work effectively as a team member
Please forward resumes to [email protected]
DOCUMENT CONTROL SPECIALIST
Hours: Mon-Fri/8:30-5:00 - Rotation Schedule
Location: 129 Littleton Road in Parsippany
Years of Experience: 1-2 Years
POSITION OVERVIEW:
The primary job responsibilities of the Document Control Specialist is to establish, maintain and control all electronic and manual company files related to our members’ accounts. This includes validations, filing, and retrieving documents and data as requested by other departments.
JOB FUNCTIONS:
- Quality control in validating all new consumer and real estate loan documents.
- Quality control in validating all new membership applications.
- Scan, index, archive and retrieve documents to and from archiving system.
- Review, process and upload new vehicle titles daily.
- Release vehicle title and process loan disclosures on closed loans report daily.
- Process vehicle title transfers for members moving to another state.
- Send monthly letters to members with missing vehicle titles for non-network dealers.
- Track and research pending vehicle titles daily.
REQUIREMENTS:
- General Office Experience.
- Proficient in basic computer skills including Excel.
- Ability to multi-task.
- Strong work ethic.
- Good telephone and communication skills.
- Well organized and thorough attention to details.
- Desire to be helpful, cooperative and dependable.
- Ability to work effectively as a team member.
Please forward resumes to [email protected]
TELLER/Member Services Representative
Hours: Mon-Fri/9:00-4:00 - Saturday – 9:00-12:00
Location: 23 Prospect Street in Dover
Years of Experience: 1-2 Years
Duties:
- Process account transactions including: deposits, withdrawals, transfers, travelers checks, money orders, gift cards, loan payments
- Process mail transactions and phone/fax transmissions
- Open and close accounts
- Process daily, weekly and monthly reports
- Assist members with routine account services
Requirements:
- Previous banking or cash handling experience
- Fluent in Spanish
- Ability to respond and assist members with inquires and problem resolution
- Attention to detail and time management in a high volume branch
- Proficiency in basic computer skills
- Strong customer relations skills
- Strong work ethic and high integrity
- Ability to work effectively as a team member
Please Submit Resume to [email protected]
TELLER/Member Services Representative
Hours: Mon-Fri/9:00-4:00 - Saturday – 9:00-12:00
Location: 120 Ferry Street, Newark Branch
Years of Experience: 1-2 Years
Skills/Requirements:
- Previous banking or cash handling experience
- Ability to respond and assist members with inquires and problem resolution
- Attention to detail and time management in a high volume branch
- Proficiency in basic computer skills
- Strong customer relations skills
- Strong work ethic and high integrity
- Ability to work effectively as a team member
- Hours: Mon–Thurs 8:30-5:00, Fri & Sat-rotation schedule
- Fluent in Portuguese/Spanish
Job Functions:
- Process account transactions including: deposits, withdrawals, transfers, travelers checks, money orders, gift cards, loan payments
- Process mail transactions and phone/fax transmissions
- Open and close accounts
- Process daily, weekly and monthly reports
- Assist members with routine account services
Please forward resumes to [email protected]
