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Updated As Of: April 5, 2022


MEMBER SERVICES SPECIALIST – CALL CENTER

Hours:  Mon-Fri/8:30-5:00  -  Rotation Schedule

Location:  129 Littleton Road in Parsippany

Years of Call Center Experience:   1-2 Years

 

POSITION OVERVIEW: 

The primary purpose of this position is to provide outstanding service to our members in alignment with Garden Savings Federal Credit Union’s Service Promises.  A key component of this service is to identify member needs and provide appropriate credit union product solutions. 

 

RESPONSIBILITIES: 

  1. Serve our membership by providing service and information on all products and services offered by the credit union.
  2. Research and resolve member account questions, issues, and complaints concerning their account.
  3. Assist members with online banking and bill pay inquiries.
  4. Assist members with ATM/debit card and credit card issues.
  5. Responsible for recognizing and reporting suspicious activity to compliance.
  6. Specialize in all products and services offered by the Credit Union.
  7. Assist in other areas as requested by management.

 

REQUIREMENTS:  

  • Strong phone and verbal communication skills along with active listening
  • Proficient in basic computer skills
  • Ability to multi-task in a fast paced environment
  • Well organized and thorough attention to detail
  • Desire to be helpful, cooperative and dependable
  • Ability to work effectively as a team member
  • Bi-lingual (Spanish/Portuguese) a plus

 

Please forward resumes to [email protected]

 

 

ELECTRONIC SERVICES REPRESENTATIVE – CALL CENTER

Hours:  Mon-Fri/8:30-5:00  -  Rotation Schedule

Location:  129 Littleton Road in Parsippany

Years of Experience:   1-2 Years

 

POSITION OVERVIEW: 

The primary purpose of this position is to provide outstanding service to our members in alignment with Garden Savings Federal Credit Union’s Service Promises.  A key component of this service is to identify member needs and provide appropriate credit union product solutions. 

 

RESPONSIBILITIES: 

  1. Receive and process Daily ACH transmissions promptly.
  1. Process online loan payments.
  2. Assist members with ATM, debit card, credit card and ACH related issues.
  3. Process, monitor and log ACH and ATM/debit card disputes.
  4. Issue approved credit card applications to data base.
  5.  Issue new cards for lost/stolen debit and credit cards.
  6. Issue new debit/ATM cards.
  7. Review, approve or deny online banking registrations.
  8. Responsible for recognizing and reporting suspicious activity to the AVP of Compliance.

 

REQUIREMENTS:  

  • Previous banking experience
  • Knowledge of Electronic Funds Transfer (EFT) operations
  • Strong phone and verbal communication skills along with active listening
  • Ability to multi-task, set priorities and manage time effectively in a fast paced environment
  • Well organized and thorough attention to detail
  • Desire to be helpful, cooperative and dependable
  • Ability to work effectively as a team member
  • Bi-lingual (Spanish/Portuguese) a plus

 

Please forward resumes to [email protected]

 

 

 

DOCUMENT CONTROL SPECIALIST

Hours:  Mon-Fri/8:30-5:00  -  Preferably Full Time or will consider Part Time Schedule

Location:  129 Littleton Road in Parsippany

Years of Experience:   1-2 Years

 

POSITION OVERVIEW:

We are looking for a liable teller to process all transactions accurately and efficiently in accordance with established policies and procedures.  The successful candidate will be the “frontline” of our credit union and will play a fundamental role in achieving our member satisfaction and experience.  Must be comfortable making transactions daily in a high volume branch and must be b-lingual, primarily Spanish speaking.

 

RESPONSIBILITIES: 

  1. Quality control in validating all new consumer and real estate loan documents.
  2. Quality control in validating all new membership applications.
  3. Scan, index, archive and retrieve documents to and from archiving system.
  4. Review, process and upload new vehicle titles daily.
  5. Release vehicle title and process loan disclosures on closed loans report daily.
  6. Process vehicle title transfers for members moving to another state.
  7. Send monthly letters to members with missing vehicle titles for non-network dealers.
  8. Track and research pending vehicle titles daily.

 

REQUIREMENTS: 

  • General Office Experience
  • Proficient in basic computer skills including Excel
  • Ability to multi-task in a fast paced environment
  • Strong work ethic
  • Ability to work effectively as a team member.

 

Please forward resumes to [email protected]

 

 

 

TELLER / Member Services Representative

Hours:  Mon-Fri/9:00-4:00  -  Saturday – 9:00-12:00

Location:  23 Prospect Street in Dover

Years of Experience:   1-2 Years

 

POSITION OVERVIEW:

We are looking for a liable teller to process all transactions accurately and efficiently in accordance with established policies and procedures.  The successful candidate will be the “frontline” of our credit union and will play a fundamental role in achieving our member satisfaction and experience.  Must be comfortable making transactions daily in a high volume branch and must be b-lingual, primarily Spanish speaking.

 

RESPONSIBILITIES: 

  • Process account transactions including:  deposits, withdrawals, transfers, travelers checks, money orders, gift cards, loan payments
  • Open and close accounts
  • Ability to respond and assist members with inquiries
  • Manage risk in every transaction and detect fraudulent transaction to prevent losses
  • Comply with regulatory requirements
  • Process daily, weekly and monthly reports
  • Assist members with routine account services

 

REQUIREMENTS: 

  • Previous banking or cash handling experience
  • Must be fluent in Spanish
  • Attention to detail and time management in a high volume branch
  • Proficiency in basic computer skills and familiarity with electronic equipment (cash drawers, receipt validators, money counters)
  • Strong communication and customer relations skills
  • Ability to work effectively as a team member

 

Please Submit Resume to [email protected]