Updated As Of: September 29, 2022
MEMBER SERVICES SPECIALIST – CALL CENTER
Hours: Mon-Fri/8:30-5:00 - Rotation Schedule
Location: 129 Littleton Road in Parsippany
Years of Call Center Experience: 1-2 Years
POSITION OVERVIEW:
The primary purpose of this position is to provide outstanding service to our members in alignment with Garden Savings Federal Credit Union’s Service Promises. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
RESPONSIBILITIES:
- Serve our membership by providing service and information on all products and services offered by the credit union.
- Research and resolve member account questions, issues, and complaints concerning their account.
- Assist members with online banking and bill pay inquiries.
- Assist members with ATM/debit card and credit card issues.
- Responsible for recognizing and reporting suspicious activity to compliance.
- Specialize in all products and services offered by the Credit Union.
- Assist in other areas as requested by management.
REQUIREMENTS:
- Strong phone and verbal communication skills along with active listening
- Proficient in basic computer skills
- Ability to multi-task in a fast paced environment
- Well organized and thorough attention to detail
- Desire to be helpful, cooperative and dependable
- Ability to work effectively as a team member
- Bi-lingual (Spanish/Portuguese) a plus
Please forward resumes to [email protected]
ELECTRONIC SERVICES REPRESENTATIVE – CALL CENTER
Hours: Mon-Fri/8:30-5:00 - Rotation Schedule
Location: 129 Littleton Road in Parsippany
Years of Experience: 1-2 Years
POSITION OVERVIEW:
The primary purpose of this position is to provide outstanding service to our members in alignment with Garden Savings Federal Credit Union’s Service Promises. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
RESPONSIBILITIES:
- Receive and process Daily ACH transmissions promptly.
- Process online loan payments.
- Assist members with ATM, debit card, credit card and ACH related issues.
- Process, monitor and log ACH and ATM/debit card disputes.
- Issue approved credit card applications to data base.
- Issue new cards for lost/stolen debit and credit cards.
- Issue new debit/ATM cards.
- Review, approve or deny online banking registrations.
- Responsible for recognizing and reporting suspicious activity to the AVP of Compliance.
REQUIREMENTS:
- Previous banking experience
- Knowledge of Electronic Funds Transfer (EFT) operations
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively in a fast paced environment
- Well organized and thorough attention to detail
- Desire to be helpful, cooperative and dependable
- Ability to work effectively as a team member
- Bi-lingual (Spanish/Portuguese) a plus
Please forward resumes to [email protected]
TELLER / Member Services Representative
Hours: Mon-Fri/9:00-4:00 - Saturday – 9:00-12:00
Location: 15 Scotland Road, South Orange, NJ
Years of Experience: 1-2 Years
Skills/Requirements:
- Previous banking experience
- Provide friendly, professional, personal service to all members
- Ability to respond and assist members with inquires and problem resolution
- Attention to detail and time management
- Proficiency in basic computer skills
- Strong customer relations skills
- Strong work ethic and high integrity
- Ability to work effectively as a team member
- Hours: Mon-Fri – 8:30-5:00, Thurs & Sat-rotation schedule
Job Functions:
- Receive and process financial transactions, including deposits, withdrawals, transfers, loan payments
- Post transactions to member accounts
- Open and close accounts
- Welcome members and provide routine information concerning products and services
- Balance cash drawer and daily transactions
Please Submit Resume to [email protected]
TELLER / Member Services Representative
Hours: Mon-Fri/9:00-4:00 - Saturday – 9:00-12:00
Location: 23 Prospect Street in Dover
Years of Experience: 1-2 Years
POSITION OVERVIEW:
We are looking for a liable teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our credit union and will play a fundamental role in achieving our member satisfaction and experience. Must be comfortable making transactions daily in a high volume branch and must be b-lingual, primarily Spanish speaking.
RESPONSIBILITIES:
- Process account transactions including: deposits, withdrawals, transfers, travelers checks, money orders, gift cards, loan payments
- Open and close accounts
- Ability to respond and assist members with inquiries
- Manage risk in every transaction and detect fraudulent transaction to prevent losses
- Comply with regulatory requirements
- Process daily, weekly and monthly reports
- Assist members with routine account services
REQUIREMENTS:
- Previous banking or cash handling experience
- Must be fluent in Spanish
- Attention to detail and time management in a high volume branch
- Proficiency in basic computer skills and familiarity with electronic equipment (cash drawers, receipt validators, money counters)
- Strong communication and customer relations skills
- Ability to work effectively as a team member
Please Submit Resume to [email protected]
Vice President of Lending and Retail Sales, Chief Loan & Retail Officer
Hours: Mon-Fri/9:00-4:00 - Saturday – 9:00-12:00
Location: 129 Littleton Road in Parsippany NJ
Years of Experience: 7-10 Years
POSITION OVERVIEW:
Garden Savings Federal Credit Union is hiring a Vice President of Lending and Retail Sales (Chief Loan Officer/Chief Retail Officer). This Executive level position is an integral part of the management team and is directly responsible for the management and oversight of the consumer lending and commercial lending departments. The job will oversee all sales aspects of member facing areas of the credit union, specifically the loan department but overseeing branch personnel sales efforts as well. The individual in this position is expected to provide thought leadership and strategic direction in those areas of responsibility and be a key contributor to the overall success of the credit union.
JOB FUNCTIONS:
- Management of the Credit Union’s Consumer Loan Operations
- Management of the Credit Union’s Commercial/Participation Loan Operations
- Management of the Credit Union’s Retail Sales platform
- Actively participate in formulating the strategic vision of the organization and implementing tactical plans to achieve the resulting goals
REQUIREMENTS:
- Bachelor’s Degree in Management, Marketing or Business; Advanced Degree desired
- 7-10 years of credit union or other financial services experience
- Strong leadership, organization, and communication skills
- Managerial and administrative experience
- Awareness of competition and economy
- Effective delegation skills
- Progressive minded, dedicated, team player
- Knowledge of credit union philosophy
Please Submit Resume to [email protected]
