Document Research Specialist
Job Functions:
- Scan, index, archive and retrieve documents from our archiving system.
- Purge all members’ files on a monthly basis and send them to storage.
- Provide documents requested for Subpoenas.
- Review, process, release, upload, and mail car titles.
- Process loan disclosures and release car title on paid off loans monthly.
- Send monthly letters to members with missing car titles.
- Validate all new consumer and real estate loans for quality control.
- Validate all new membership applications for quality control.
- Research documents requested by credit union members and staff.
- Upload documents from various folders to our imaging system.
- Responsible for maintaining various logs.
Skills/Requirements:
- Minimum of 1 year experience
- General office experience
- Proficient in basic computer skills including Excel
- Ability to multi-task in a fast paced environment
- Strong work ethic
- Good telephone and communication skills
- Well organized and thorough attention to details
- Desire to be helpful, cooperative and dependable
- Ability to work effectively as a team member
Interested parties should send a cover letter and resume to Gail MacNaughton at gmacnaughton@gardensavingsfcu.com
Member Services Specialist – Call Center
Job Functions:
- Serve membership by providing service and information on all products and services offered by the Credit Union
- Research and resolve member account questions, issues, and complaints
- Assist members with online banking and bill pay inquiries
- Assist members with ATM/Debit Card and Credit Card issues
- Responsible for recognizing and reporting suspicious activity to the AVP of Compliance
Skills/Requirements:
- Proficient in basic computer skills
- Excellent phone & communication skills
- Ability to multi-task in a fast paced environment
- Well organized & thorough attention to detail
- Desire to be helpful, cooperative & dependable
- Strong work ethic
- Ability to work effectively as a team member
- Bi-Lingual (Spanish/Portuguese) a plus
Interested parties should send a cover letter and resume to Gail MacNaughton at gmacnaughton@gardensavingsfcu.com
