Updated As Of: April 5, 2022
MEMBER SERVICES SPECIALIST – CALL CENTER
Hours: Mon-Fri/8:30-5:00 - Rotation Schedule
Location: 129 Littleton Road in Parsippany
Years of Call Center Experience: 1-2 Years
POSITION OVERVIEW:
The primary purpose of this position is to provide outstanding service to our members in alignment with Garden Savings Federal Credit Union’s Service Promises. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
RESPONSIBILITIES:
- Serve our membership by providing service and information on all products and services offered by the credit union.
- Research and resolve member account questions, issues, and complaints concerning their account.
- Assist members with online banking and bill pay inquiries.
- Assist members with ATM/debit card and credit card issues.
- Responsible for recognizing and reporting suspicious activity to compliance.
- Specialize in all products and services offered by the Credit Union.
- Assist in other areas as requested by management.
REQUIREMENTS:
- Strong phone and verbal communication skills along with active listening
- Proficient in basic computer skills
- Ability to multi-task in a fast paced environment
- Well organized and thorough attention to detail
- Desire to be helpful, cooperative and dependable
- Ability to work effectively as a team member
- Bi-lingual (Spanish/Portuguese) a plus
Please forward resumes to [email protected]
ELECTRONIC SERVICES REPRESENTATIVE – CALL CENTER
Hours: Mon-Fri/8:30-5:00 - Rotation Schedule
Location: 129 Littleton Road in Parsippany
Years of Experience: 1-2 Years
POSITION OVERVIEW:
The primary purpose of this position is to provide outstanding service to our members in alignment with Garden Savings Federal Credit Union’s Service Promises. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
RESPONSIBILITIES:
- Receive and process Daily ACH transmissions promptly.
- Process online loan payments.
- Assist members with ATM, debit card, credit card and ACH related issues.
- Process, monitor and log ACH and ATM/debit card disputes.
- Issue approved credit card applications to data base.
- Issue new cards for lost/stolen debit and credit cards.
- Issue new debit/ATM cards.
- Review, approve or deny online banking registrations.
- Responsible for recognizing and reporting suspicious activity to the AVP of Compliance.
REQUIREMENTS:
- Previous banking experience
- Knowledge of Electronic Funds Transfer (EFT) operations
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively in a fast paced environment
- Well organized and thorough attention to detail
- Desire to be helpful, cooperative and dependable
- Ability to work effectively as a team member
- Bi-lingual (Spanish/Portuguese) a plus
Please forward resumes to [email protected]
DOCUMENT CONTROL SPECIALIST
Hours: Mon-Fri/8:30-5:00 - Preferably Full Time or will consider Part Time Schedule
Location: 129 Littleton Road in Parsippany
Years of Experience: 1-2 Years
POSITION OVERVIEW:
We are looking for a liable teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our credit union and will play a fundamental role in achieving our member satisfaction and experience. Must be comfortable making transactions daily in a high volume branch and must be b-lingual, primarily Spanish speaking.
RESPONSIBILITIES:
- Quality control in validating all new consumer and real estate loan documents.
- Quality control in validating all new membership applications.
- Scan, index, archive and retrieve documents to and from archiving system.
- Review, process and upload new vehicle titles daily.
- Release vehicle title and process loan disclosures on closed loans report daily.
- Process vehicle title transfers for members moving to another state.
- Send monthly letters to members with missing vehicle titles for non-network dealers.
- Track and research pending vehicle titles daily.
REQUIREMENTS:
- General Office Experience
- Proficient in basic computer skills including Excel
- Ability to multi-task in a fast paced environment
- Strong work ethic
- Ability to work effectively as a team member.
Please forward resumes to [email protected]
TELLER / Member Services Representative
Hours: Mon-Fri/9:00-4:00 - Saturday – 9:00-12:00
Location: 23 Prospect Street in Dover
Years of Experience: 1-2 Years
POSITION OVERVIEW:
We are looking for a liable teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our credit union and will play a fundamental role in achieving our member satisfaction and experience. Must be comfortable making transactions daily in a high volume branch and must be b-lingual, primarily Spanish speaking.
RESPONSIBILITIES:
- Process account transactions including: deposits, withdrawals, transfers, travelers checks, money orders, gift cards, loan payments
- Open and close accounts
- Ability to respond and assist members with inquiries
- Manage risk in every transaction and detect fraudulent transaction to prevent losses
- Comply with regulatory requirements
- Process daily, weekly and monthly reports
- Assist members with routine account services
REQUIREMENTS:
- Previous banking or cash handling experience
- Must be fluent in Spanish
- Attention to detail and time management in a high volume branch
- Proficiency in basic computer skills and familiarity with electronic equipment (cash drawers, receipt validators, money counters)
- Strong communication and customer relations skills
- Ability to work effectively as a team member
Please Submit Resume to [email protected]
