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Alex is the newest member of the Garden Savings Federal Credit Union team.


Who is Alex?

Alex is an AI (artificial intelligence) powered phone assistant who can answer your credit union questions and help you find the information you're looking for on our website. Alex is an advanced version of ART our Automated Response Teller, they will work together to support our members questions 24/7.

What can Alex help you with?

Ask Alex a question and he'll do a deep dive to find the answer for you. The more you use Alex, the more he learns. Here are a few of the ways Alex can help:

  • Provide information about your Checking, Savings and Loan accounts
  • How to join the credit union
  • Finding your nearest branch or ATM
  • How to contact Garden Savings
  • How to transfer money
  • And so much more!


Alex FAQs

Why did Garden Savings choose to offer an AI bot?

Garden Savings is always looking for ways to add more layers of service to our Member experience. Alex allows us to offer you answers to your questions 24/7, and is here to help Members experience lower wait times.

Is Alex secure?

Yes, Alex is secure. We use the latest technologies including 128-bit encryption to safeguard your information. 

When is Alex available?

Alex is available 24 hours a day, 7 days a week and 365 days out of the year.

Can Alex refer me to a live Member service representative?

You can ask Alex to speak with an "operator" or "person" at Garden Savings and Alex will transfer you to a live representative during business hours.