Upcoming Changes
Exciting updates are coming soon! GIA, our AI Voice Assistant, launches in May, and a new website design in June. Keep an eye out for emails with more info. No service disruptions—just enhancements!
AI Voice Assistant - Mid-May
After two years on the job, Alex our virtual AI Assistant has officially given his notice. We thank him for his service, wish him well, and we're training his replacement.
Meet GIA, our new Guided Information Assistant, stepping into the role in midMay. She’s smarter, faster, and ready to handle more than Alex ever could. While Alex answered questions, GIA guides. And she does it better.
What GIA Can Help With
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Finding details on new and existing products
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Searching through account history and recent activity
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Answering questions about card limits and requests
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Helping you get where you need to go faster
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And yes… so much more
GIA is currently in training and getting ready to take on calls in our call center. But that’s just the beginning! After June, she’ll be diving into live chat services on our website and digital banking. Exciting times ahead!
Alex did his best. GIA is built for what’s next. Coming midMay. Stay tuned for more information.
Website Redesign - June
We’re giving our website a refresh to make your experience even better. The new look and feel are on the way, with updates planned for midJune. Here’s what you can expect:
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Easier navigation – Find what you need faster, with fewer clicks and less guesswork.
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Clearer product pages – Loans, accounts, and services presented in a more readerfriendly way.
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A modern new look – Clean, fresh, and designed with our members in mind.
If things look a little different when you visit later this summer, no worries—we’re still the same Garden Savings you know and trust. We’re just refreshing our digital space to make banking with us easier and more intuitive. Same trusted credit union—just a better, more modern online experience.
