Pinnacle members, we're here to help! Reach out to us at 732-225-1505 or email us at [email protected] for support.

 

Additional Frequently Asked Questions:

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Where can I view my account history before May 1, 2025?  

We did not transfer transaction history prior to May 1, 2025, into online banking. Paper statements were mailed to all members for April, even if they were signed up for E-Statements. We are working on uploading up to two years of statements, which will be accessible in online banking under the Additional Services tab by selecting E-Statements.

 

How can I activate my debit card?  

To activate your card, call from your main phone number on file. To create a custom PIN, contact 1-833-992-1395. Listen to the entire message to select your new PIN, which can match your old one or be entirely new.

 

I am having issues with logging into online banking. How should I login?

To log in for the first time, visit our online banking site and select "Online Services" in the top right corner. 

1. Use your Pinnacle Username and the last six digits of your Social Security Number (SSN) as your temporary password. 
2. Add your phone number for easier access in the future to the mobile app. 
3. After accepting the disclosures and updating your password through Multi-Factor Authentication, you can use the same credentials for the mobile app.

Please note: We will unlock you if you are locked out before you attempt again.

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